Khoros

Khoros, part of IgniteTech Inc., delivers AI-powered enterprise software for customer engagement in the AI Answer Engine Era.

A leader in online communities and digital customer engagement software.

05/29/2026

Each number is a receipt for a different piece of the Khoros transformation after the IgniteTech acquisition.

AI resolution moved from 5% to 60%. The engineering backlog dropped 82%. Support resolution time moved from 40 days to 17 days.

Those numbers did not move because of surface-level changes. They moved because the team rebuilt the foundation underneath the work.

That is the foundation behind Aurora AI and Iris® AI.

https://hubs.li/Q04jmhzh0

05/27/2026

The people doing the work of community deserve a room built for them.

Not a side track at a conference or a panel slot at a summit. A room where the agenda is the work itself. How members grow. How knowledge compounds. How teams prove the value of community in a language the business respects.

That's what London Community Week 2026 is. We're sponsoring it because the discipline needs gathering like this, and because we want to learn from the people solving these problems in practice.

Led by Community

05/25/2026

A frustrated post on social media escalates fast. Iris® AI is built for that speed. Urgency scoring on arrival. AI drafts when the agent opens the conversation. Sentiment analysis flagging issues before they escalate.

https://hubs.li/Q04hPdT-0

05/22/2026

Khoros rebuilt instead of bolted on. The 20 years of customer data already in the system became the intelligence layer that powers Aurora AI and Iris® AI.

https://hubs.li/Q04hHrH30

05/20/2026

Khoros is the headline sponsor of London Community Week 2026.

Three days. The flagship gathering for community professionals across Europe and the UK.

Day 1: Hands-on workshops led by experienced practitioners.
Day 2: Stage sessions in the morning, curated roundtables in the afternoon.
Day 3: More stage sessions, then Unconference time.

More on what we're bringing soon.

📅 July 7–9
📍 Big Penny Social, London

05/18/2026

Aurora AI Moderation puts the architecture of control in the team's hands.

Tunable thresholds. Role-based permissions. Full audit trail.

Volume handled at machine speed. Judgment stays human.

https://hubs.li/Q04h1Z2S0

05/13/2026

The most expensive sequence in customer engagement can look simple:

Community post.
Support ticket.
Social post.

Three teams may see three separate interactions. The customer sees one unresolved problem.

Iris® AI keeps context with the conversation, so teams can see the full story.

https://hubs.li/Q04gpmVP0

05/11/2026

Khoros covers community and social as one company for a reason.

That story started when Lithium and Spredfast came together and refused to pick one lane.

25 years later, Aurora AI and Iris® AI are how that original bet becomes AI-native.

https://hubs.li/Q04g5-160

05/08/2026

The hidden cost of a fragmented brand care stack shows up in the wrong places.

Teams debate dashboards. Customers wait for answers. Context gets pieced together after the moment has already passed.

Iris® AI brings listening, publishing, engagement, and analytics into one system.

Request a demo: https://hubs.li/Q04fYr8D0

05/06/2026

The cost of an unanswered community question shows up in more places than one thread.

It can become a churned customer, a missed insight, or a support ticket that could have been avoided.

Aurora AI’s Answer Assist closes that gap with grounded, cited responses, only after humans have had their chance.

Learn more: https://hubs.li/Q04fF_RN0

Address

7300 Ranch Road 2222 Building 3, Suite 150
Austin, TX
78730

Website

https://www.khoros.com/

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